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At DUOROU, we are committed to delivering your succulents quickly and safely. Our shipping policy ensures transparency and reliability throughout the delivery process.
All orders are processed within 1–2 business days (excluding weekends and U.S. federal holidays).
During extreme weather conditions (e.g., very cold or hot seasons), we may delay shipping to protect the plants. We’ll notify you promptly if such delays occur.
We ship via the following trusted carriers:
UPS
FedEx
USPS
Estimated delivery time is 2–5 business days. Actual delivery time may vary based on your location and carrier performance. You’ll receive a tracking number via email once your order ships.
We currently ship only within the continental United States (excluding territories and P.O. boxes).
Free shipping on orders over $50 USD
Flat $9.99 shipping fee for orders under $50 USD
Shipping costs are automatically calculated at checkout. Promotions or special shipping offers may apply during specific campaigns, as announced on our website.
While we strive to ship all orders on time, unforeseen circumstances such as bad weather, holiday volume, or carrier delays may affect delivery times. DUOROU is not responsible for such delays but will assist you in tracking and resolving issues with the carrier.
All plants are carefully packaged with protective materials to reduce the risk of damage during transit. If your plant arrives damaged, please contact us within 24 hours with photos, and we’ll arrange a replacement or refund.
Company Name: SEQUENCE46, LLC
Address: 5777 WEST CENTURY BLVD #540, LOS ANGELES, CA, 90045, USA
Ein:82-3641061
Phone: +1 (209) 288-7235
Email: hello@duorouss.com
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
We will respond within 24 hours.